Shipping & returns

Last updated: October 2026

Where we deliver

We currently deliver only in Los Angeles County, Orange County and nearby areas of Southern California. Enter your ZIP code in the cart to check. Orders placed for an address outside this area are cancelled and fully refunded.

Delivery

We deliver furniture with our own delivery team and our supplier partners — not through parcel couriers, so there are no carrier tracking numbers. Once your order is confirmed, we'll email you a delivery date and time window. You can see the status of your order at any time on the My orders page or the Track order page.

Some items ship to us from our suppliers first. In that case your order will show as Waiting for supplier delivery, and we'll update you as soon as it arrives.

Please make sure someone is available to receive the delivery. Check the item for visible damage when it arrives and tell us right away.

Delivery fee and sales tax

Delivery fee is shown in your cart and at checkout.

Sales tax is calculated at checkout based on your delivery address. The total you pay is shown on the secure payment page before you confirm.

Returns

If you change your mind, you can return an item within 30 days of delivery if it is unused, in its original packaging and in resale condition. Email support@shopalderhome.com with your order number to start a return, and we'll tell you how to send it back or arrange pickup.

Refunds go back to your original payment method within 5–10 business days after we receive and inspect the item.

Damaged, defective or wrong items

If something arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a few photos. We'll arrange a replacement or a refund at no cost to you.

Cancellations

To cancel an order, email us as soon as possible. We can cancel orders that haven't been scheduled for delivery yet.